I’ll only focus on one – the most explicit example of how to abuse your customers. Mr A received a telephone call some time ago to say his sofa was in the warehouse, and if he paid [...]]]> News has reched me from some rather upset customers of CSL Sofas – a Warrington based sofa firm.

I’ll only focus on one – the most explicit example of how to abuse your customers. Mr A received a telephone call some time ago to say his sofa was in the warehouse, and if he paid the balance that day delivery could be on Monday 30th November. Mr A rushed to his local CSL Sofas store in the North East of England, and paid that day.

Fast forward a couple of weeks, and Mr A received another call from CSL Sofas to say that the ship with his sofa on it could not dock at Maryport, so his sofa would be delayed a week.

Mr A is not taken to be a fool very often, so he called back and queried things. Apparently yes, the bad weather in Cumbria had delayed his sofa being delivered to CSL Sofas’ main warehouse by a week.

The moral is that if you’re going to trick your customers into paying, be honest about what they’re paying for.