I last mentioned this problem here last June, but it hasn’t gone away by any means.
Imagine you use a traffic route on a daily basis, and find every week you’re having to mention to the person who owns it that there’s a problem with broken glass.
It’s not like they shouldn’t know there’s broken glass there, as the staff walk by it every time they smoke, sort linen, crush their garbage or take deliveries in.
What is galling is that when I go into the hotel and tell them about it, nothing happens. The glass is left there in the Premier Inn hotel’s car park, the big bits of glass get crushed by vehicles into little shards, with the potential to cause more damage to tyres.
Crushed glass in the Premier Inn London Euston car park
Over the last six months alone, I’ve spent over £30 and four hours of my time dealing with punctures. Maybe I should bill the hotel on. It’s not like they aren’t aware of the broken glass strewn across their car park just where footfall is at its highest, I first emailed them about it in 2008.
Most recently, about six months ago I had a letter from the Premier Inn London Euston, denying that they would ever cause such a problem. It isn’t so much that they wouldn’t ever cause the problem, but when people deal with broken glass they don’t ever clear it up!
Back on the 26th April I popped in and met a chap called Luke from Premier Inn, and told him about the glass, I passed by it three times a day, and noticed it slowly decay to small shards. Luke hadn’t bothered to do anything about it. Common theme.
I popped in on Monday just gone, and told a chap about the broken glass. Here it is on the 9th May:
Glass left in the Premier Inn London Euston car park, 9 May 2011
And here it is on the 11th May:
The glass on 11th May 2011
Seriously, if you’re thinking about driving to this hotel and care for your tyres, stay at a Travelodge instead.
The Premier Inn London Euston manager met with the Council’s health and safety team in 2009, and agreed that they had overall responsibility to keeping the car park and communal access routes clear and safe.
Is glass the only problem with the Premier Inn London Euston?
Of course not. Every morning a Sunlight delivery vehicle parks up on our road well before 8am. Today it was delivering in the car park at 7.30am. Nothing wrong there you might think, except it’s about 20 metres from a conservation zone, and large lorries are banned before 8am.
There’s a garbage compactor in the car park too, and the staff haven’t been trained how to use it properly. When there’s a problem with it everyone nearby hears a loud piercing alarm tone. Several times a week.
This hotel is currently undergoing an external rennovation, which apparently included causing minor damage to some of their neighbour’s plants. When the neighbour pointed this out, the man doing the rennovation work started bawling at the neighbour. I observed it for a while, and when the Premier Inn man began shouting inaccurate information across the street approached him to try to calm him down and put him right. Unfortunately the uncouth gentleman started bawling at me too. Something about me using their lift. I’m still none the wiser, but the moral seems to be not to approach the staff in case they bite.
Last comments