Low point for Hyatt

When your corporate website includes a section on corporate responsibility which begins with:

At Hyatt, we’re committed to making a positive and lasting impact in every community in which we operate.

You expect that you’re dealing with an impeccable brand . Not so with Hyatt.

Some of the Hyatt’s hotels in Boston tricked their housekeeping staff to train ‘holiday replacements’ from an agency, then sacked their own staff.

There have been protests, boycotts and lots of angry responses to the Hyatt’s tactics. The Hyatt’s defence is that they couldn’t afford their staff – bear in mind that housekeeping is the part which makes or breaks a hotel. These sacked staff are key to the success or failure of the hotel and it’s reputation. Some of the staff had been working at the hotel for more than 20 years.

Boston taxi drivers have threatened to boycott the Hyatt’s hotels in Boston. Governor Deval Patrick threatened a Government boycott of the hotel chain. Several hundred union members protested outside a hotel in Boston.

In the UK, londontravelpack.com has removed the Hyatt hotel chain from its London hotel listings section.

Giving money to this hotel chain is supporting their stance that their workers are not important.