Comments on: Digital Satellite Warranty Cover Ltd have done it again…

By: Doug Bingham

Doug Bingham — Tue, 27 Jul 2010 09:02:34 +0000

DSWC warranty invitation received by post yesterday with instruction that if I did not wish to extend warranty, telephone 0871 423 7974 before 08/08/2010 to cancel. HOWEVER, THIS TELEPHONE NUMBER IS CURRENTLY UNOBTAINABLE.
DSWC under their published terms and conditions are entitled to automatically renew the subscription if not notified to the contrary by the due date.
This is not a unique procedure, for example the Automobile Association use the same technique.
I, along with others, was conned by the telephone patter that the company represented Sky, and foolishly gave debit card details for payment.Cancellation and replacement of the card with a new one (which will have different numbers) before the payment is made from your account is the safest option if the number remains unobtainable.

By: irene Oba

irene Oba — Wed, 21 Jul 2010 13:10:24 +0000

I have just had the same phone call with Digital Satellite Warranty Cover Ltd, who because I did not cancel before the year was up, I am now subject to a legally binding contract for another 12 months. What a scam!! I have never known a company, once you have served the legally binding period, to make you subject to another 12 months, even if you do not want to. i will now have to pay the £25 cancellation fee to get out of this contract. Can anyone advise me?

By: BILL WATSON

BILL WATSON — Thu, 15 Jul 2010 09:40:09 +0000

ADD ME TO THE LIST OF SUCKERS

By: louise murphy

louise murphy — Tue, 13 Jul 2010 13:39:47 +0000

I was bombarded 2 years ago with letters from sky digital warranty & was under the impression this was from Sky themselves – I joined & for 18 months never called once for any servicing….We had a problem last month with our sky+ & waited several days before we were called back…the engineer told us the problem was a tree over the road from us which had grown & was blocking the signal but he wasnt able to move the dish higher as it was a ‘special height job’ – he re-aligned the dish but the problem still remains intermittently…2 days later I notice another DD had been set up on my account under a new name of digital satellite (old one stated SDWS) & 2 payments were taken out!! This is illegal… On calling the customer service rep to complain she advised me that I was held to contract until sept 2010 (I joined in sept 2008) I argued this was not correct but she remained adamant this aws the case – I have cancelled both direct debits & hold out no hope of ever getting the refund – total scam.I have now contacted Sky themselves to take out their insurance…..CONSUMERS BEWARE

By: Eric Turnbull

Eric Turnbull — Sat, 10 Jul 2010 11:20:26 +0000

Rick T.

I just feel I`m another conned idiot
I have just read a lot of the info here and feel I am not alone!!
Thanks for the wake up call I have just had my renewal through from Sky so looked at this on my system. I have now instructed my bank to cancel the DD.
Saving me £9.59 per month!!!
Cheers all

By: Simon

Simon — Wed, 07 Jul 2010 19:16:54 +0000

If you are scammed by this lot ( like I was ) read the terms and conditions carefully. If you paid via your credit card they will automatically renew your subscription after 12 months.Writing to them and cancelling will not be sufficient you will need to cancel or change your credit card. This will be the only way for you to prevent the money from being taken.

By: Ron Evans

Ron Evans — Tue, 06 Jul 2010 16:55:15 +0000

Although my monies involved are minor when compared with some unfortunate people, I have referred the matter to the Indemnities/Fraud Depts. of RBS and to Highland Council Trading Standards. The police are next, as DSWC must be stopped.

p.s. “Officialdom” seems reluctant to take early initiatives in matters such as this!

By: Sarah S

Sarah S — Thu, 01 Jul 2010 15:10:22 +0000

* UNDER NO CIRCUMSTANCE SHOULD YOU DEAL WITH THESE !!!!* Also had a call today from( DSWC Ltd )asking why my payment had been canceled (after they were taking the money out of my bank acc since approx Jan!)he told me to make a payment and that I was on a 12 month contract with them, that couldn’t be canceled. I told him 2 payments going out of acc, 1 for the Sky Protect and 1 which was this company but I only with Sky Protect and still none the wiser who this guy was on phone !!!! They took £7.00 per month for several months! After this call I called Sky Protect who told me that this company is NOT !!! endorsed by them and that this was NOT the 1st time that she HAD heard of this company. She advised me to call the TRADING STANDARDS ! Before doing this I spoke to my bank, who put me through to the Indemnity Dept where I was advised that they would refund this money back to my acc and chase this company for the refund themselves. Which I have to say i was extremely thankful for.

By: Jon

Jon — Tue, 22 Jun 2010 21:40:09 +0000

My wife also had a direct debit set up without her knowledge and without any previous this company, and had £60 taken from her account. Her bank have been a little slow in acting, but agree this should never have happened.
She decided to go to the Police and they agreed that this was a case of fraud. So DSWC Ltd, the police have your address, my wife has a crime number, and you can expect a knock on your door any time soon.

By: tina

tina — Tue, 22 Jun 2010 11:52:08 +0000

just thought i’d add this

http://blogs.mirror.co.uk/investigations/2010/02/how-safe-is-my-deal-with-digit.html

worth a read….multiple companies shut down